Terms and Conditions
Course Booking Terms & Conditions
How to Book
Bookings can be made by telephone or e-mail. Our phone number is 0787 577 0892 and our email is firstname.lastname@example.org
Book now to secure your place.
Payment can be accepted via the following methods: Cheque / BACS / Debit Card / Credit Card. Please phone for further details or see our web site. Payment can be made online, over the telephone or we can send you a payment link in an email.
Payment of Balance
The course fee is due in full no later than 30 days prior to the commencement of the course.
Cancellations and Transfers
If having made a booking and you have paid the full course price, you then wish to transfer to an alternative course, this must be done no less than 30 days prior to the start of the original course date and is subject to availability and numbers. Fees are still required to be paid in full no less than 30 days prior to the start of the original course date. Revised attendance has to be completed within 6 months of the original course date. If having made a confirmed (fully paid) booking you fail to attend the course or choose to attend only part of it, no refund is payable.
Cancellation by NLP Vision
A course will run as advertised subject to there being 6 fully paid bookings in place failing which it may be cancelled or rescheduled. Where possible we will not cancel or reschedule a course in these circumstances less than 14 days before it is due to start.
NLP Vision also reserves the right to cancel any course at any time prior to commencement due to other circumstances beyond our control which make it impossible for NLP Vision to operate to the planned schedule.
In either case, if a course is cancelled for which you have made a fully paid booking you may transfer to an alternative date to take place within 6 months of the cancelled course. In these circumstances NLP Vision will take all reasonable steps to accommodate your wishes as to a suitable alternative. If after reasonable efforts by both yourself and NLP Vision it is not possible to agree a transfer of your booking you may claim a refund of the course fee.
NLP Vision is not responsible for the loss of any incidental expenses you may have incurred as a result of a cancelled course such as travel and accommodation costs.
Discounts and Special Arrangements
Any discounts or special arrangements offered by NLP Vision must be agreed at the time of booking and will not automatically be transferred to any alternative or later booking.
We make every effort to keep or customers happy. If you have problem please contact James or Catherine immediately. We will do everything in our power to resolve the situation quickly and to your satisfaction. If we cannot resolve the issue then please put your complaint in writing to us within 28 days of the completion of the course or of the payment of the booking. We will acknowledge your complaint in writing and reply within 7 days. If you are still unhappy please contact ANLP (Association of Neuro Linguistic Programmers) our professional body who will mediate in the matter. This is no way affects your statutory rights under consumer legislation.